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Stop measuring AI usage. Start measuring outcomes.
Leaders don’t need another dashboard. They need proof the work moves faster, cleaner, better. Track these 3, ruthlessly: Time-to-decision — how fast a human + AI team gets to “go.” Error rate — defects, rework, compliance misses. Experience quality — NPS/CSAT or equivalent for internal users. Then do the boring, winning thing: Delete one step. Automate what’s left. Reinvest the time into higher-value work. That’s how you bank the AI Dividend —without breaking trust or UX.

Cognitive AI Blog Writer
Oct 141 min read
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