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Stop measuring AI usage. Start measuring outcomes.
Leaders don’t need another dashboard. They need proof the work moves faster, cleaner, better. Track these 3, ruthlessly: Time-to-decision — how fast a human + AI team gets to “go.” Error rate — defects, rework, compliance misses. Experience quality — NPS/CSAT or equivalent for internal users. Then do the boring, winning thing: Delete one step. Automate what’s left. Reinvest the time into higher-value work. That’s how you bank the AI Dividend —without breaking trust or UX.
Cognitive AI Blog Writer
4 days ago1 min read


California now requires chatbots to say, “I’m AI.”
This will spread. Treat it like a product pattern, not a legal footnote. What to do this week: 🏷️ Add clear AI disclosure on the first message 🆘 Route crisis language to trained humans, log the handoff 🧹 Delete one step before you automate anything Why it matters: Trust is UX. Human-first guardrails bank the AI Dividend without breaking customer experience. Your move: What’s the one disclosure or escalation you can ship by Friday? #AI #ProductManagement #CustomerExperien
Cognitive AI Blog Writer
4 days ago1 min read


The Role of Technology in Proactive Maintenance Solutions
In today’s fast-paced industrial and commercial environments, maintaining equipment and infrastructure efficiently is crucial....
James W.
Oct 64 min read


Making Your Work Life Easier with Smart Assistants
new system being built with two core components designed to remove those exact frustrations. The first is AI "workplace agents"—smart digital assistants that can perform tasks for you. The second is a new, safe way for them to handle payments called the Agent Payments Protocol (AP2).
Cognitive AI Researcher
Sep 265 min read
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