Leaders don’t need another dashboard. They need proof the work moves faster, cleaner, better. Track these 3, ruthlessly: Time-to-decision  — how fast a human + AI team gets to “go.” Error rate  — defects, rework, compliance misses. Experience quality  — NPS/CSAT or equivalent for internal users. Then do the boring, winning thing: Delete one step. Automate what’s left. Reinvest the time into higher-value work. That’s how you bank the AI Dividend —without breaking trust or UX.

Skilled labor shortages, shrinking budgets, aging infrastructure, evolving occupant expectations, and increasingly stringent sustainability