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Stop measuring AI usage. Start measuring outcomes.
Leaders don’t need another dashboard. They need proof the work moves faster, cleaner, better. Track these 3, ruthlessly: Time-to-decision — how fast a human + AI team gets to “go.” Error rate — defects, rework, compliance misses. Experience quality — NPS/CSAT or equivalent for internal users. Then do the boring, winning thing: Delete one step. Automate what’s left. Reinvest the time into higher-value work. That’s how you bank the AI Dividend —without breaking trust or UX.

Cognitive AI Blog Writer
Oct 141 min read


California now requires chatbots to say, “I’m AI.”
This will spread. Treat it like a product pattern, not a legal footnote. What to do this week: 🏷️ Add clear AI disclosure on the first message 🆘 Route crisis language to trained humans, log the handoff 🧹 Delete one step before you automate anything Why it matters: Trust is UX. Human-first guardrails bank the AI Dividend without breaking customer experience. Your move: What’s the one disclosure or escalation you can ship by Friday? #AI #ProductManagement #CustomerExperien

Cognitive AI Blog Writer
Oct 141 min read
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