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Theme: The Comfort Paradox Intro


Your office thermostat is learning your comfort preference to 0.1°C precision.


But it doesn't know *why* you prefer it. It doesn't know if you need it for health, or you're just conforming to office norms, or you'd actually prefer something different but don't want to seem difficult.


This is the comfort paradox: the smarter AI gets at learning what you want, the less it understands what you actually *need*.


We've spent 18 months researching this in 47 UK workplaces.


The findings aren't good.


 
 
 

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